Privacy Policy
PRIVACY POLICY
Last updated: 15 September 2026
ROKKO ("we," "our," or "us") respects your privacy. This Privacy Policy explains
how we collect, use, disclose and protect personal information when you visit
playtherokko.com, purchase a ROKKO product, contact us, or otherwise interact with
our website.
This policy is written for customers in the United States. Depending on where you
live, you may have specific rights under state privacy laws, including the
California Consumer Privacy Act as amended by the California Privacy Rights Act
(CCPA/CPRA), and comparable laws in Virginia, Colorado, Connecticut, Utah, Texas,
Oregon and Montana. Those rights are described below.
INFORMATION WE COLLECT
In the past twelve months we may have collected the following categories of
personal information:
Identifiers, such as your name, email address, phone number, billing address,
shipping address and IP address.
Commercial information, including products purchased, order history, returns,
warranty claims and refund requests.
Payment information, which is processed securely by our payment providers. We do
not directly store your complete credit or debit card number.
Internet and network activity, such as browser type, device type, operating
system, pages viewed, referring website and how you interact with our website.
Geolocation data, limited to approximate location inferred from your IP address.
Customer-service information, including the content of emails and support requests
you send us.
We do not collect biometric information, precise geolocation, or sensitive
personal information as defined by the CCPA as part of a purchase.
HOW WE USE YOUR INFORMATION
We may use personal information to:
Process and fulfill your orders.
Process payments securely.
Send order confirmations, shipping updates and tracking information.
Provide customer support.
Handle returns, refunds and warranty claims.
Prevent fraud and protect our website and customers.
Improve our products, website, advertising and customer experience.
Understand how visitors use our website.
Measure the effectiveness of our advertising.
Send marketing emails where you have asked to receive them.
Comply with applicable legal and regulatory obligations.
We do not use or disclose personal information for purposes materially different
from those described here without telling you first.
HOW WE SHARE INFORMATION
We do not sell your personal information for money.
Important disclosure: some state privacy laws define "sale" and "sharing" broadly
enough to include the use of advertising cookies and pixels that pass information
to advertising platforms. Because we use the Meta Pixel and similar advertising
technologies, our disclosure of information to those platforms may be treated as
"sharing for cross-context behavioral advertising" under the CCPA. You can opt out
at any time using the "Do Not Sell or Share My Personal Information" link in our
website footer, or by emailing us.
We may share limited personal information with service providers that help us
operate ROKKO, including:
Payment providers, such as Shopify Payments, Shop Pay, Apple Pay, Google Pay or
other payment services available at checkout.
Shipping and fulfillment providers, including carriers and warehouse partners that
need your information to deliver your order.
Website and ecommerce providers, including Shopify and services used to operate
our store.
Analytics providers, such as Google Analytics, which help us understand how our
website is used.
Advertising platforms, such as Meta, Google and TikTok, which may receive
information through cookies, pixels or similar technologies so we can measure and
improve our advertising.
Customer-support and email providers used to communicate with you and manage
support requests.
We may also disclose personal information where required by law, subpoena or other
legal process, or to protect our rights, safety or property.
YOUR PRIVACY RIGHTS
Depending on your state of residence, you may have the right to:
Know what personal information we have collected about you, the categories of
sources, the purposes for collecting it, and the categories of third parties we
disclose it to.
Access a copy of the personal information we hold about you.
Correct inaccurate personal information.
Delete personal information we hold about you, subject to legal exceptions.
Opt out of the sale or sharing of personal information for targeted advertising.
Opt out of marketing communications at any time.
Not be discriminated against for exercising any of these rights. We will not deny
you goods, charge you a different price, or provide a different level of service
because you exercised a privacy right.
To submit a privacy request, email:
Hello@playtherokko.com
We will verify your identity before completing certain requests, usually by
confirming information associated with your order. We aim to respond within 45
days, as required by the CCPA, and will tell you if we need an extension.
You may designate an authorized agent to make a request on your behalf. We may ask
the agent for proof of authorization and may ask you to verify your identity
directly.
GLOBAL PRIVACY CONTROL
Our website recognizes the Global Privacy Control (GPC) browser signal. If your
browser or extension sends a GPC signal, we will treat it as a request to opt out
of the sale or sharing of personal information from that browser.
COOKIES AND ADVERTISING TECHNOLOGIES
ROKKO uses cookies and similar technologies to:
Keep the website functioning properly.
Remember preferences.
Maintain your shopping cart.
Understand website traffic and usage.
Prevent fraud.
Measure advertising performance.
We may use advertising technologies such as the Meta Pixel, Google advertising
tools, the TikTok Pixel and similar technologies. These tools may collect
information about visits to our website and actions taken on it so that we can
measure advertising performance and show advertisements that may be more relevant.
You can control cookies through your browser settings, through the cookie
preferences on our website, and through the ad settings of each platform. Certain
parts of the website may not function correctly if cookies are disabled.
DEVICE AND PRODUCT DATA
The ROKKO ONE console does not connect to the internet and does not transmit any
data to us. It has no account system, no telemetry and no online functionality.
Nothing you or anyone else does on the device is collected, stored or sent
anywhere. The only information we hold about your purchase is the order
information described above.
DATA SECURITY
We use reasonable administrative, technical and organizational measures designed
to protect personal information from misuse, loss, and unauthorized access,
modification or disclosure.
Our website uses secure encrypted connections, and payments are processed through
established third-party payment providers.
However, no internet transmission or electronic storage system can be guaranteed
to be completely secure.
If a data breach affects your personal information, we will notify you as required
by the breach-notification laws of your state.
HOW LONG WE KEEP INFORMATION
We retain personal information for as long as reasonably necessary to:
Fulfill your order.
Provide customer service and honor the warranty period.
Maintain business and transaction records.
Resolve disputes.
Prevent fraud.
Meet accounting, tax and legal obligations.
When information is no longer reasonably required, we take reasonable steps to
delete or de-identify it.
CHILDREN'S PRIVACY
Our products are often bought for children, but our website is intended for
adults, and orders must be placed by someone aged 18 or over.
In line with the Children's Online Privacy Protection Act (COPPA), we do not
knowingly collect personal information from children under 13, and our website and
marketing are directed at adults rather than children.
If we learn that we have collected personal information from a child under 13
without verifiable parental consent, we will delete it promptly.
If you are a parent or guardian and believe we hold information about your child,
contact us at Hello@playtherokko.com and we will look into it and delete it.
THIRD-PARTY WEBSITES
Our website may contain links to third-party websites or services.
Their privacy practices are governed by their own policies, and ROKKO is not
responsible for the privacy practices of third-party websites.
CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time.
When we make changes, the updated version will be posted on this page and the
"Last updated" date at the top will be revised.
We encourage you to review this policy periodically.
CONTACT US
If you have questions about this Privacy Policy, how your personal information is
handled, or would like to exercise a privacy right, contact us at:
ROKKO
Email: Hello@playtherokko.com